Mark Joyce

Commissioning and Performance Lead

Mark Joyce is the Commissioning and Performance Lead for the Northumbria PCC’s Violence Reduction Unit, and a Programme Lead for Changing Futures Northumbria. His focus is on how more integrated approaches to cross cutting partnership working can provide individuals and communities with the ability to thrive and also shape commissioning and service delivery. 

He has previously worked across the public and voluntary, community and social enterprise sectors in addiction, homelessness, criminal justice, and youth work services. 

Mark led on the development of the partnership that delivers the Changing Futures Northumbria programme bringing together Local Authorities, Health and VCSE colleagues across leadership, commissioning, and operational delivery.

The arrangements across the wider Changing Futures Northumbria partnership create the environment for the delivery of the Liberated Method to take place. In turn this provides the opportunity to understand the leadership, commissioning and evaluation requirements needed to facilitate relational public services.   

Francis Donnelly

Programme Lead

Francis Donnelly is a Programme Lead for Changing Futures Northumbria. He works with the CFN team to develop, iterate and implement the Liberated Method. He is interested in how individuals access their own capacity for change and to what extent public services can help or hinder this process.

Francis has worked in both the public and voluntary sector in frontline and management roles, specialising in drug and alcohol services but also working in complex needs contexts focussing on housing, criminal justice and mental health. He has supported organisations around systems change and run learning programmes such as Fulfilling Lives Newcastle Gateshead.

The Changing Futures Northumbria programme has asked how radical change occurs for an individual who is without hope, and to what extent public services can be part of that change. Francis’ aspiration is to help enable organisations understand how they can create the capacity and capability to be a part of radical change for people.

Ron Charlton

Data and Information Lead

Ron Charlton is the Data and Information Lead for Changing Futures Northumbria. He looks at different ways of using data through a relational lens to inform relational practice, rehumanising service data capture using a bottom-up approach.

He is also developing evaluation measures that can provide agile responsive data to inform leadership of what works to iterate relational practice in real time, thus a move away from the current orthodoxy of marketized public service metrics (KPIs), to contextualised real outcome-based focus. 

He has developed a methodology called the ‘Burning platform’ to understand demand placed on a whole service landscape for people experiencing multiple complex needs and the resultant impact in their lives v how relational services reduce costs and build back capacity into services and produces positive outcomes for people.

He has contributed to a book being released on 11th August 2025 that explains this in detail:

Charlton, R. (2025). The public services burning platform: Using existing transactional data to make a case for relational public service approaches. In R. Wilson, H. Hesselgreaves, M. French, M. Hawkins, D. Jamieson, M. King, & J. Kimmitt (Eds.), Futures in public management: The emerging relational approach to public services. Emerald. Leeds

He is also involved in the development and implementation of a new software innovation called a Trustworthy Governable Platform that allows organisations full autonomy from IT expertise in the development and iteration of digital platforms bespoke to their needs in collaboration with Northumbria University.

Ron has had a varied career, he served in the army as an aircraft engineer, a national maintenance manager for a well know ophthalmic company and served 23 years as a police officer and has a sound understanding of multiple public services responses to peoples presenting issues that experience complex needs.

Also being a main carer for a family member with complex needs he has firsthand experience of system responses to trying to get needs met in complexity.

The Changing Futures Northumbria programme places people at the centre of everything we do rather than the system itself, using the liberated method.

By evidencing that the liberated method works and that services are unsustainable as they are, his ambition is to persuade the need for change across services.

Victoria Johansen 

Operations Lead

Victoria oversees the operational delivery of the programme, supporting recruitment, induction, training and supervision of staff, and ensuring the effective implementation of the Liberated Method. She plays a key role in enabling the partnerships that make the work possible and is committed to building environments where people can do their best work.

Victoria has worked in drug and alcohol services since 2007 across frontline and leadership roles, with a strong focus on criminal justice settings. She has led services and teams since 2010 and brings a deep understanding of the challenges faced by people with complex needs and those working alongside them.

Her work with Changing Futures Northumbria explores how to develop psychologically safe workplaces and autonomous teams. Victoria’s aspiration is to help build a culture in which staff are trusted, supported, and able to bring their full selves to the work, believing that doing so creates the best conditions for lasting change for the people we serve.